HDFC Bank — HDFC Bank there is a memo present on the debit account

My account was not active for past 3 years.I went to my nearest branch they said check NEFT transaction your account will be active status.i received sms saying my account status has been successfully changed from inactive to active 6 months before. But when i do online transaction, following is the message received with transaction failure: there is a memo present on the debit account, transaction declined. Again i went to my nearest branch they said we can submit re- kyc.After that you can able to transfer funds.

I sumitted re- kyc form 2 months before and i also mailed to HDFC Customer support.For past 6 months, i cannot able to transfer funds.

But no response from my nearest branch still.
kindly help me on this.