[Resolved] HDFC Bank — hdfc cashback not received on purchase of iphone xr

Mohammed Azhar Shah

May 7, 2020

Address: Santacruz, Mumbai

HDFC Bank,

I had purchased an iPhone XR on 29/12/2019 with my HDFC bank debit card from Maple Store, Khar(w), Mumbai. As I was informed that the cashback shall be credited within 120 business days from the last date of the transaction month. Now it is more that 120 days but yet I have not received cashback. Now due to this lock-down all stores are closed and only emergency services are provided with HDFC Customer care. I request to HDFC bank to please co-operate and resolve this issue by crediting cashback as soon as possible.

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May 21, 2020

Complaint marked as Resolved

Greetings!! Thank you and really appreciated for your support. Cash Back received on 18.05.2020

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.
We request your patience and support during these testing circumstances.

-Nadia
HDFC Bank Customer Assistance