[Resolved]  HDFC Bank — hdfc credila executives - mohit and komal

Address: 110051

Hi,

I just called regarding a query about hdfc credila education loan and the person i had a word with - komal - contact number - [protected] told me after listening to my case that you would give a non clolaterized loan for a particular amount. I asked to talk to her manager as she was not able to give me all the details. She promised a call back. She then got a call back arranged with another person by the name of mohit and introduced him as her senior. He was an extremely rude and unprofessional person. When i told him that i was recording the call, he disconnected the call. When i called on the number again, komal said she was sorry on mohit's behalf, and she was sitting just in front of him and she also agreed that mohit was in fact not a senior but a colleague. When i asked her to put mohit on line, she started laughing and said he is not there and would arrange a call back. I then went on to ask her to why she was lying. She said she wasn't and even after i asked her over and over again if she an make me talk to a senior, she said no one was available in the office!
I also asked her to share an email id for a senior, but she said she could not give me an email id and gave me a random number instead.
When i asked mr. Mohit (In fact now i doubt if it is even his real name) that give me a reason for saying whatever he is saying, he said extremely rudely that i could go anywhere else and get the loan.
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Jan 1, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2017
HDFC Bank Customer Care's response
Dear Customer,

Your query seems to be regarding Credila Education Loans. You can get in touch with Credila's Toll-free number "[protected]" or visit: http://bit.ly/2hzt6Xy. He/She will be able to assist you better.

-Anay
HDFC Bank Customer Assistance
 
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