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[Resolved]  HDFC Bank — hdfc credit card- cancellation of one assist membership

Address: Gwalior, Madhya Pradesh, 474012

Cancellation of One Assist Membership:
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 1510 without my concern on date:10/11/2017. This was converted to EMI crediting Rs. 1299 /- to the card and Rs. 564 /- debited aa first EMI from my credit card. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.564 /- and cancel my subscription with immediate effect.

OneAssist Relationship Number : 2900487
Name :- Poonam Pandey
Mobile No. :- [protected]
Credit Card Number Ending :- 1510
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Nov 19, 2017
Complaint marked as Resolved 
Excellent support by consumercomplaints. One assist initially tried to convince me for keeping the membeeship and then also tried to give discount etc. But later on by follow up by consumercomplaints they agreed to cancel it. Many thanks to consumercomplaints.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2017
HDFC Bank Customer Care's response Dear Poonam,

I request you to share your Card number, charges details and registered contact info to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
 
2 Comments

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Requested information is shared with HDFC bank via the said email.
Reply
Dear Poonam,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2544004 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.
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