[Resolved] HDFC Bank — hdfc credit card cancellation of one assist membership

Bandaru Dilip Reddy

from Hyderabad, Telangana

Nov 24, 2017

Address: Hyderabad, Andhra Pradesh, 508222

Website: www.hdfcbank.com

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0068 without my concern on date:19/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 3114281
Name :- bandaru dilip kumar
Credit card number ending :- 0068

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Jan 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in. We regret to assist you further in the absence of the credit card details. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Manoj
HDFC Bank Customer Assistance

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Nov 27, 2017

Dear Bandaru,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2599189 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.