[Resolved] HDFC Bank — hdfc credit card dispute transaction

mntopiwala

from Bengaluru, Karnataka

Nov 6, 2017

Address: Bangalore, Karnataka, 560037

Dear hdfc,

Yesterday night total 9 fraud transactions have been done from my credit card. After these fraud transactions, i got a call from hdfc care and he asked permission for blocking my credit card. And that time i was not using the credit card anywhere and with me only this credit card. How is this possible?? He asked for my last transaction and i replied that correctly. He has blocked my credit card after taking my permission and told that you will get a new credit card within 5 days.
So how can i resolve these fraud transactions issue? You can see that all transactions have done for the same merchants itunes_combill only. Even i don't know this merchant also. I have all alerts of these dispute transactions in text messages.
Please give me a suggestion for resolve this issue.

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Dec 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card no., date/amount of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Nov 12, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card number and registered contact details with complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Comments

Hshdkh

from Kanpur, Uttar Pradesh

Nov 6, 2017

Dear sir/ madam .i am deepika gupta .I am workin in hdfc bank in hdfc securities . I want my salary slip .i worked in ur bank from 9 th june to till date but i search for my salary slip but all in ruin.so i requesred u to give my salary slip on my email id [protected]@gmail.com.

Regards
Hdfcbank
Deepika
Employee code 179626

Chakr

from Mysore, Karnataka

Nov 7, 2017

2 fraud transactions on from same merchant itunes_combill on 05 October.
I wrote.mail to cc.[protected]@HDFCbank.com by filling cardholder dispute form. Still waiting for resolve this issue.

srindra Drb

from Bengaluru, Karnataka

May 18, 2018

Hi sir my self Surendra Derangula, yesterday night 9.52pm i have recieved a massage from hdfc bank "Rs.3931.14 was spent on ur HDFCBank CREDIT Card ending 7275 on[protected]:21:50:39 at PAYPAL *ELZBRA.Avl bal - Rs.131073.86, curr o/s - Rs.8926.14", some one transact without any one time password, i am not using a any transation, its a unautherised transaction how to possible this. please how to claim this lose.