[Resolved] HDFC Bank — Hdfc credit card reward points

Asma Patel1

May 23, 2017

Address: 560034

Hi Team,

I had accumulated reward point worth 20417 on my HDFC Credit card. When I tried to redeem the same, and called the customer care they informed me that within half an hour I should receive OTP to my personal mobile number. Its been 2 days now and there is no OTP yet. I called several times to Customer care on 21st May 2017 and they said that the points have not been redeemed yet. Now when I login to my account and see, all the points have been redeemed but I have not yet received any voucher.

Mobile Number: [protected]
Name: Aslam Patel

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Jun 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your complete issue, card details and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Comments

Mitla

from Bengaluru, Karnataka

May 24, 2017

Can you explain What are these deductios:

NEFT CHGS INCL ST & CESS 040517
NEFT CHGS INCL ST & CESS 030517
DC INTL POS TXN MARKUP+ST[protected]

Regards
Mitali

Ramalingeswara rao Rao

from Hyderabad, Telangana

May 24, 2017

I am hdfc credit card holder. 1299 rs debited my creditcard for one assist.
My credit card number 54xx xxxx xxxx 7348
My registerd mobile number is [protected]

Please cancelled one assist in my card