[Resolved]  HDFC Bank — hdfc credit card smartpay scam

My hdfc credit card is getting billed through smartpay for tata power although i do not have any account with tata power nor have i ever requested for smartpay facility. I raised a complaint (No. [protected]) regarding it but customer care doesn't believe me. They are blaming me that i had activated smartpay for more than a year which is completely false. They told me to talk to tata power for reimbursement which is totally unfair as i have no fault in this. I am completely frustrated with customer care services as they are unhelpful even though i am getting cheated.
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Aug 10, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://t.co/N2sk0voO2e and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. Once you receive the auto generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS.

-Nadia
HDFC Bank Customer Assistance
 
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