[Resolved]  HDFC Bank — hdfc employee was rude - aseem

Address: New Delhi, Delhi, 110045

Hi team,

Yesterday, my mother received a call from an employee named "aseem - as was told over call" regarding some issue which my brother has, just because my brother had mentioned her name in the credit card creation form. The caller was extremely rude and was yelling at my mother for no fault of hers. Is this how the employees of hdfc bank (Claiming to be india's no.1 bank in customer satisfaction) harasses an elderly woman? When my mother asked this to the caller, he said "he is your son, if you are not to be harassed in your son's absence then who should be!!". Such a horrible response. Nevertheless, this brings me to my next question "which bank policy suggests that if a person is not available/not reachable due to some circumstances, his/her parents are answerable to the queries related to his/her bank account/dues?" as per my knowledge, his/her family is not legally liable to pay any of the dues whatsoever or answer on his/her behalf.

Thus, i would urge the concerned authorities as an existing loyal customer of hdfc bank, to take strict actions against the mentioned employee.

Please find below the details of the incident :
Date of incident - 24 july 2017
Complainant - unmona dhar
Complainant contact number - [protected]
Complainant email id - [protected]@yahoo.com