[Resolved] HDFC Bank — hdfc failed imps fund transfer ref no:[protected]

Krishnan Priyadarshi

from Mumbai, Maharashtra

Feb 7, 2018

Address: Kolkata, West Bengal, 700088

Website: www.hdfcbank.com

I was transferring some funds from my HDFC savings account to SBI savings account through IMPS ref no:[protected].
Amount was debited but i got an sms: "fund transfer decliend due to technical issue at the benificiary bank end".
Transaction status is showing as: Host (CBS) Offline/Issuer node offline.
Its been more than 24hrs since this happend and i have not received any refund yet.
When i will be getting my refund and how???

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Feb 8, 2018

Complaint marked as Resolved

I just received the amount transferred by to my account automatically. It took almost 52 hrs after the failed transation. I request to HDFC to please try to revert the amount immediately after the failue of the transaction. Also, as per NPCI guildlines of IMPS transfer, if a transaction is failed, the amount should be reverted to the remiter account immediately.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to check your account statement online for the reversal of said transaction.

-Bejoy
HDFC Bank Customer Assistance

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Comments

HimanshuHE

Oct 12, 2020

I was transferring some funds from my HDFC savings account to SBI savings account through IMPS ref no:
Amount was debited but i got an sms: "fund transfer decliend due to technical issue at the benificiary bank end".
Transaction status is showing as: Host (CBS) Offline/Issuer node offline.
Its been more than 24hrs since this happend and i have not received any refund yet.
When i will be getting my refund and how???