HDFC Bank — hdfc fastag

Pradhe13

Address:

600100

I applied for fastag on 21.11.2019 at their website. I got an application reference number as hfr430362, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any update or email.in digital india, the online process is so poor for a leading bank.

I am trying to call the toll free number provided fastag applications since last two days but no one is answering or the number is continuously busy. It is very horrible service from hdfc. How can they have a number which is not working as the customer service number. Worst experience.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We will share dispatch details in 5-7 working days.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

Nov 25, 2019

Updated by Pradhe13 Hi Zubin,

Thanks for your assistance. I got the SMS regarding my wallet ID. I tried to login using it and found that my address details are updated under my profile. Could you please check and confirm the status of the courier.

There is no option to update in the website also, could you please provide me the tracking details also.

Regards,
Pradeep