[Resolved] HDFC Bank — hdfc fastag doesn't work

ankurnnd

from Vada, Maharashtra

Mar 4, 2018

Address: Pune, Maharashtra, 411040

I got a new fastag with my new car post which i have also recharged the fastag however now when i am travelling to mumbai from pune my fastag does not work at any toll and all the toll it shows expired. I have been trying to call the customer care number since saturday however the toll free number is never available and the other number for roadside assistance doesnt know which number is available to reach there customer service and to my amazement the representative gave me the number for icici fastag

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Apr 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to kindly e-mail at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] and [protected] for any further clarification/information.

-Bejoy
HDFC Bank Customer Assistance

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Comments

ankurnnd

from Vada, Maharashtra

Mar 5, 2018

Hi Bejoy,

Would request you to please check the email address that you have provided as prior to submitting my complaint here I have sent an email to the aforementioned email address.
If possible kindly share the phone number also

ankurnnd

from Vada, Maharashtra

Mar 7, 2018

Still no update pls check