[Resolved]  HDFC Bank — HDFC Fastag recharge not reflecting in my account

My name is Mitrabhanu mishra holding a fastag account at HDFC with
login I’d as[protected] vehicle no as KA01MU3158 wallet I’d as
[protected] made a top up on 27th of this month for a amount of Rs
1000 And including tax it came out to be Rs 1009.44 but the
transaction failed and the amount was deducted but was not reflecting
in my fastag wallet the transaction I’d was "BIL/ONL/[protected]/HDFC
Bank/1181
039228" Please find the detailed screenshot attached. request you to
please take some necessary action for the same and update my fastag
wallet with the missing amount.

I had raised the complain on email on 30th July and 7th Aug no response yet and called customer care each time i call i get false assurance
+1 photos
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Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2020
HDFC Bank Customer Care's response
Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 (https://bit.ly/2Lzhyn3%C2%A0to) to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto-generated acknowledgment, please forward the screenshot of the email or SMS.

-Nadia
HDFC Bank Customer Assistance
 
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