Hdfc fastag team not support on this issue.. I have mail to hdfc team they refuse to give claim.
While travelling from pune to mumbai on 2nd july 2020 i paid a toll of rs. 203/- at talegaon toll plaza at 7:10 pm through fastag. But when i reached khalapur toll plaza the fastag was not readable at the toll plaza so they demanded me to pay toll again in cash. I tried showing them the sms received about the fastag deduction at talegaon toll plaza but the toll person was adamant and not letting the vehicle pass and said to pay the cash and later claim from the bank. I paid the toll twice due to non functionality of the toll plaza reader/ fastag. Below are the details fyr. Now being everything digitized we normally do not carry cash along, and if such a situation arises what to do?
I am also facing the fastag reading problem at tolls. I had the same issue at dehu road toll plaza where the fastag was not readable even with the reading gun scanner and i had to pay cash. The reader was showing insufficient funds in spite of having balance in account. I complained about the same at the customer care no where the person told me to apply for a replacement for the fastag being faulty and to pay rs. 100 for the same. This is the first time i have travelled after receiving the fastag and facing a bad experience at toll plazas regarding fastag.
Request you to kindly provide a solution for both the issues (Payment & card reading issue) asap. Was this information helpful? | 
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