HDFC Bank — hdfc life delay on surrender, not following the irda guideline (tat) to resolve the issue (hdfc life policy no[protected]

Hdfc life policy no[protected]

I have submitted the surrender and accepted the value provided by hdfc and submitted the all required documents, i received only neft details updated in system, after that no progress, called to customer care they are again explaining me the tat and all, already its delayed from your side, and not able to fulfill within tat any request, always they are telling due to gst everything is getting delayed, gst is already implemented in every company and its 1 month over, still not able to server the customer properly, still my policy is showing inforce. Why its taking this much time if already the surrender value is provided and accepted by me and all the documents are submited and verified by the hdfc officer, this should not take this much time. Please transfer my surrender value as earliest.
Regards
Kunal
Hdfc life policy no[protected]