[Resolved] HDFC Bank — hdfc life insurance frustrated

[Resolved] HDFC Bank — hdfc life insurance frustrated

A [email protected] Jul 22, 2017

Never go with hdfc life insurance. They will screw your life. I surrendered my policy 3 weeks back and provided all the documents they need. Went to branch 5 times and called customer service 3 times. Every time they abruptly hung up without even willing to listen. No one is willing to help. Extremely frustrated with hdfc customer care and branch. It may be just my experience but ridiculous they are. I've been there customer for 6 years and this is the treatment i'm getting. Called corporate office and they hung up. Way to go hdfc. Im going to protest with banners infront on their pala branch in a week. Never i had such bad experience from any insurance provider in the world. Was this information helpful? No (0) Yes (0)
Aug 31, 2017 Complaint marked as Resolved HDFC Life customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 HDFC Life Customer Care's response Hi, apologies for the inconvenience caused. Kindly share your policy no. for us to assist you. Most importantly, we request you to write your complaint to us at [protected]@hdfclife.com from your registered Email Id to avoid sharing your details on the open platform.
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Comments

Jyotibarbhai

from Pune, Maharashtra

Jul 24, 2017

My Policy Details
HDFC Unit Linked Pension Plan
Policy No. 12209172

I have not received premium receipts for last 2 yrs.

HDFC Life Customer Care's response, Jul 24, 2017

Hi Jyoti, I wish to inform you that we have an online customer portal, My Account. You can register for “My Account” (free of cost) on our website www.hdfclife.com.

Access or Process the following through ‘My Account’:
• Premium Payment, Acknowledgements and Premium Receipts
• Online Fund Switch, Premium Redirection and Top Up
• Online Account Statement i.e. Unit Statement and Annual Premium Statement
• Other important Policy Details

Now receive alerts on your email ID as well as on your mobile phone for premium due dates, payment confirmation, policy lapse alert, new product launch, etc. by registering through ‘My Account’.

To register, go to https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx and follow the given steps -

1. Fill in the policy number and Date of birth and click 'Next'

2. The policy owner name, email ID, mobile number and contact number fields will be pre-populated. Mobile number and contact number fields are editable, if not updated previously.

3. Select the Check box and click Submit.

4. An email will be sent to your email ID that is updated in the registration page. This email will contain an URL which on clicking will validate the email ID and the user ID and password will be sent.

5. The URL is valid for 15 days. If you click on it after 15 days, an error message will be displayed. In such cases, you need to register again by filling the registration page.

6. If the email ID was previously present and the user modifies it, an email is sent to the previous email ID informing of the registration for the service. However, the URL will go to the new email ID.

I hope to have your queries addressed. Incase you are still not able to register yourself on the portal and unable to get the premium receipts downloaded, do let me know by writing to [email protected]. The receipts will be shared with you.