| Address: Kolkata, West Bengal |
| Website: HDFC Life |
The following mails were written by me to HDFC Life seeking refund of my hard earned money, which are self-explanatory. Please help.
From: pe ramachandran [[protected]@yahoo.co.in]
Sent: Thursday, May 11 2017 7:49PM
To: "[protected]@hdfclife.com" [[protected]@hdfclife.com ]
Subject: HDFC POLICY No.19213553 dt.31.3.2017 in the name of P.E.Ramachandran
The Manager,
HDFC Life Insurance, Ltd
Dear Sir,
I had taken a policy on 31st March 2017 under the impression that I will be getting loan from HDFC Bank at 6.5% as informed by your agents in Salt Lake, Kolkata. Now after taking the policy I was waiting for the loan but there is no response from the agents. The policy No.19213553 was delivered to me on 13.4.2017. I had paid a sum of Rs.74, 999/- towards this policy from Punjab national bank and AXis bank. They insisted me that before the year ending of 31.3.2017, I must take this policy for availing the loan etc . etc. .
Now, I received a message from my banker, Punjab National Bank on 9.5.2017 saying that
"QUOTE
Mandate ref. PUNB[protected] issued to HDFC Life with value Rs.74, 9999/- and frequency adhoc is received today for processing. In case of any issue, please get in touch with your branch" UNQUOTE.
From this message, I came to know that the agents have taken my signature for standing instruction for payment every year without telling me the fact. On the contrary, they told me that I have to pay only for the first year Rs.75, 000/- as policy premium and not thereafter because once they give the loan this will take care of the insurance against the loan etc. Now when I recd this message from my bank, I am totally caught unaware on the wrong foot.. For your information, I have no interest in taking any policy in the first place, only I took this under the misguidance/compulsion of the agents saying that I will be getting loan at a cheaper rate, etc. etc.. Now I am not getting any loan nor any response whereas I have to pay Rs.75, 000/- towards this policy which I had no interest to take or go ahead with it.
Since it was a clear cheating took place, I would request you to kindly arrange to cancell this Policy immediately as I have no interest to carry on with it for 7 years by paying the premium every year. It was taken only because of loan promise from your agents, who have cheated me by giving all wrong promises.
Please help me to cancel this policy immediately and refund the money paid under false information given to me by the agents.
Sorry for the inconvenience caused and awaiting your reply at the earliest.
Thanking you,
Yours faithfully,
P.E.RAMACHANDRAN
[protected]
-----Original Message-----
From: pe ramachandran ([protected]@yahoo.co.in)
Date: Wednesday, May 17, 2017 04:31 PM
To: HDFC Life ([protected]@hdfclife.com)
Subject: Fw: 'HDFCSL=[protected]' HDFC POLICY No.19213553 dt.31.3.2017 in the name of P.E.Ramachandran
As explained to you in my trailing mails, I was forced to take the above Policy by giving wrong guidance by your brokers in /Salt Lake, Kolkata. They told me to pay only one premium(single) and then I will get loan from HDFC etc. It is a lie they conveyed to me and bluffed me everything.
I would, therefore, request you to please cancel this policy immediately and return the money paid to you at the earliest.
Thanking you, and awaiting your reply,
(P.E.Ramachandran)
[protected]
On Friday, 12 May 2017 5:10 PM, pe ramachandran wrote:
Submission of my complaint regarding the Policy No.19213553
Dear Sir,
This refers to my trailing email dated 11th May, 2017 regarding my complaint and as desired by you, I am giving below the details :
1) POLICY No.19213553 dt.31.3.2017
2) DATE OF BIRTH : 30/11/1965
3) PHONE NUMBER: [protected]
Please note that your brokers(Brokers house) at Salt Lake, Kolkata have contacted me over phone and forced me to take this Policy without giving the proper details and under false promise saying that they will provide loan at a very low rate of interest, etc.etc. They even told me that I have to pay only one premium against the loan amount as a security and after one year the premium need not be paid to HDFC etc and this first premium will be adjusted against the last instalment of loan repayment to HDFC. They have even bluffed me that I should pay only one premium against a loan of Rs.6 lacs which will be the security against the loan.
Under the wrong guidance given by your Salt lake house brokers in Kolkata, I took the policy as one time payment. Now I find that I have to pay for 7 years which is not possible for me and without knowing the fact, I was misled by the brokers in Salt Lake house, Kolkata.
I would, therefore, request you to kindly arrange to reimburse this hard earned money to me as a special case . This happened because of cheating took place ; otherwise in the normal course I would not have proceeded with this policy. This money was kept for my daughter's marriage, which is going to take place soon and for that reason only I wanted a loan.
Hence, please consider my request to cancel this policy and return the money.
Thanking you and awaiting an early response to my complaint.
Yours sincerely,
P.E.RAMACHANDRAN
[protected] .
On Thursday, 15 June 2017 3:42 PM, pe ramachandran wrote:
Dear Sir/Madam,
I have not yet received any satisfactory reply from your Company, although I was forced to pay Rs.75, 000/- by your unscrupulous brokers at Salt Lake House, Kolkata by telling all lies to me that " I have to pay only one time payment for availing loan from HDFC at 6% " etc. etc. and now there is no trace of their loan nor any response from them. I have no capacity to continue with this policy for 10 years paying every year .
Please arrange to return the money already paid as I was misguided by giving all false information and lies by your brokers. If your brokers had given the correct information, I would not have ventured into this policy in the first place. It was a clearcut cheating took place and I was taken for a ride by your brokers.
Please consider my request in the right perspective and arrange to return the amount immediately.
Awaiting your prompt response,
P.E.Ramachandran
[protected]
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