[Resolved] HDFC Bank — hdfc loan approval - file no:[protected]

kamala ssl

from Mumbai, Maharashtra

Dec 7, 2017

Address: Pune, Maharashtra

I have applied for housing loan in above said bank with file no.[protected]. As they were asking for irrelavent documents i have asked to stop the loan process and i have received a mail form hdfc stating that loan was approved and they have deducted rs.11, 800 form my account as processing fess. Due to their internal miscommunication i have been penalized. When frequently asking to refund my money now they denay in refunding stating that the file was already processed.

Request you to kindly look into the matter and help me in getting my money back.

Note : i have already returned mails to the people.

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Jan 8, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

HDFC Bank Customer Care's response Dear kamala ssl,

Request you to post the details of your concern at http://bit.ly/1EiVKgb to help us address the same

Regards,
Team HDFC Home Loans

Verified Support

Dec 08, 2017

HDFC Bank Customer Care's response Dear Customer,

At the outset, our sincere apologies for the inconvenience caused to you. As we understand that the Home loan was sourced by HDFC Ltd; your query/complaint pertaining to the housing loan. You are henceforth requested to be in touch with HDFC LTD. At e-mail ID - [protected]@hdfc.com about a resolution of your query/complaint. Alternatively, please Click here (Link - https://www.hdfc.com/write-to-us/complaints?submode=HDB_WEBSITE ) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Anay
HDFC Bank Customer Assistance