HDFC Bank — hdfc moratorium issue

I had applied for moratorium on 1st april 2020 and my moratorium request was successful but still my emi got deducted from account without any information

I would need a refund asap as i am unable to reach hdfc customer care

These are my details below

Loan account number 57105202
Loan emi 17, 745.00

I have posted the above query and got this response...

Thank you for writing to us.in case, details provided by you were accurate and your emi moratorium request has been successfully registered, we will refund the emi deducted by 17th april 2020. Thank you for your patience. Stay safe. Bank from home! For further information please visit bit. Ly/2uqcpe7.

-preethi
Hdfc bank customer assistance

Since then nor i got a refund nor any update..
Out of curiosity is this website really of help??
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HDFC Bank customer support has been notified about the posted complaint.
May 01, 2020
Updated by Kilarusrikanth
I was deducted last month and approaching towards next month too... someone please look into this
May 12, 2020
Updated by Kilarusrikanth
No one got back to me till now... unnecessarily wasted time posting information in this website
 
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