[Resolved] HDFC Bank — hdfc netbanking does not send otp to the phone

SwathiSwathi

Feb 20, 2018

Address: 38017

I created an nri account and am not able to use the funds in it because any transfer of funds requires an otp. I am unable to register to the third party transfer since my phone is not receiving otp. I receive it on the email but not on the phone which is required to do any transaction.
I live in the usa and have ausa phone number registered with the account.
I have called the customer care several times and i was made to wait almost an hour but got response.
Please help solve this issue.

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Apr 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

HDFC Bank Customer Care's response Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your customer Id, transaction date/time, website name, step by step screenshot and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Manoj
HDFC Bank Customer Assistance

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Comments

nayana telange

from Mumbai, Maharashtra

Feb 20, 2018

I was withdrawing 4000 at BOB ATM and got the receipt as transaction declined. but my money deducted. later on i got the msg from hdfc bank that the money reversed to account but no such thing happened, i didnt receive my money yet. what i should do as it was 4000 which is very big amount.
please help me.

Srinivasulu Kodamalapalli

from Adoni, Andhra Pradesh

Feb 20, 2018

Sir my name is srinivasulu k my loan no is 33041250 already closed my loan but its showing cibil please remove in this issue