[Resolved] HDFC Bank — hdfc netbanking transaction failed but money deducted

[Resolved] HDFC Bank — hdfc netbanking transaction failed but money deducted

S Sweta Rao from Allahabad, Uttar Pradesh Aug 2, 2017

I made a rent payment this morning. It showed transaction failed the first time, so i did the transaction again. The money got deducted twice. However the beneficiary has only received it once. An amount of inr 16930 has been deducted twice. Request you to refund the money for the transaction that failed, since the beneficiary has not received it. Customer id: 69123270 Reference no:[protected] Please address this at your earliest. Was this information helpful? No (0) Yes (0)
Sep 3, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 03, 2017 HDFC Bank Customer Care's response Dear customer, The transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. It may take 1-2 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us through email on [protected]@hdfcbank.com with the merchant email confirmation of non-receipt of funds. -Bejoy HDFC Bank Customer Assistance
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