HDFC Bank — hdfc payzapp add cash failed, money debited from credit card

Address: Thane, Maharashtra, 421302

Hi,
Tried to load inr 14000, with rbl card, after entering otp, status was app has a error, time of transaction was 8.43 pm, but money deducted from account.
I have contacted hdfc pay zapp through email, they informed that money will be refunded within five working days & will recive commnication form customer care within 24 hrs, but i did not receive any communication from customer care executive
Krishnakumar harishchandra shukla
10:15 am (7 hours ago)

To support
Dear sir, as per your communication, customer service executive will be replying within 24 hrs, but no such communication is received.
Kindly revert money to wallet or to source bank account

On oct 10, 2017 8:57 pm, "payzapp" wrote:
Dear customer,

Thank you for writing to us.

This is a system-generated response to acknowledge receipt of your e-mail. Our customer service executives will respond to your queries within 24 hours.

Please note:-
Cashback will be posted to the wallet in 5 working days from the date of transaction for mobile recharge, book my show.

For transaction failures / cancellations the amount will be refunded to the source account within 5 working days from the date of transaction, except for mvisa where the refund will be posted to the wallet.

In case you have not received the funds back in 5 working days across any transactions, we request you to raise a chargeback with your issuing banks branch or phonebanking.

In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

We assure you the best of our services at all times.

Thank you
Regards,
Hdfc bank payzapp team
Payzapp toll free : [protected]
Payzapp email support : [protected]@payzapp.in

— original message —
From: krishnakumar harishchandra shukla [[protected]@gmail.com]
Sent: tuesday, oct 10 2017 8:55pm
To: [protected]@payzapp.in [[protected]@payzapp.in]
Subject: feedback for payzapp for 3.02.01.10

Hi,
Tried to load inr 14000, with rbl card, after entering otp, status was app has a error, time of transaction was 8.43 pm, but money deducted from account.
Kindly reply

Thanks

Krishnakumar shukla

...

—
Account: in[protected]
App version: 3.02.01.10 [3020110]
Phone make/model: coolpad cp8298_i00
Android version: 5.1
Kindly reply