[Resolved] HDFC Bank — hdfc payzapp

Raj Kumar Balasubramani

from Visnagar, Gujarat

Sep 9, 2017

Address: 624601

My registered number is [protected], i have initiated a 5000 transfer to my account using payzaap. The transaction was failed and the money was deducted from my account. I didn't got the refund yet. I am trying to contact customer care for past 5 days and the number is always busy. I have already sent many emails and i didn't get any reply. They will send only a auto respond email stating your query will be resolved in 24 hours. After searching i found that there are thousands of customers facing same problems and they didn't resolve the issue.
My mobile: [protected]
Transaction:[protected]rm15dn1

What is the correct way to get the refund. Shall we contact ombudsman for the issue?

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Oct 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the IMPS account transfer of an amount of Rs.5000/- initiated, on Date 04/09/2017 has failed due to technical error from the bank's end and the same has been credited to your PayZapp wallet on[protected]. The refunded amount was utilized for further transactions.

Anay,
HDFC Bank Customer Assistance