HDFC Bank — hdfc payzapp - transaction failed - amount deducted

Website: HDFC Payzapp Card

Hi sir i have made an online transaction on nov 1st through payzapp virtual debit card but unfortunately transaction failed due to network issues and merchant didn't receive the payment but when i checked my payzapp-wallet rs:10320/- amount got deducted.. Till today my amount didn't credit back to my account.

I am also providing reference # of particular transaction

Trx ref 23385300

I have raised a request to payzapp customer support email, and also in playstore i have complained regarding the same but till today no response from them
Please do the needful as soon as possible

Let me know if you need any other information