[Resolved] HDFC Bank — hdfc payzapp wallet refund

Ashwin john

from Hyderabad, Telangana

Nov 4, 2017

Address: 500080

Website: HDFC PAYZAPP

My registered mobile number for payzapp is [protected]. Yesterday ie., on 3rd november i tried to send rs.5000 to my friend's payzapp number from my payzapp wallet. The transaction failed. The whole thing is explained below:-
My wallet balance before the transaction was rs.10000. But somehow two transactions happened which are showing under my recent transactions tab. One was named 'card unload' and another was a failed transaction. After all this, my wallet balance became zero. Kindly refund my money back. The details of the two unknown transactions (Due to which my money is lost) are given below. I am also attaching the screenshots of the transactions.
Transaction id:[protected]
Transaction id:[protected]iw24rs7

+2 photos

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Dec 16, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

HDFC Bank Customer Care's response Dear Customer,

The transaction done on 03-Nov-2017 of Rs.5000/- twice was failed. However, the refund has been credited to PayZapp wallet on 09-Nov-2017 and same amount was utilized for further transactions.

Anay,
HDFC Customer Service Assistance.