HDFC Bank — hdfc refused to open savings account because i don't have a last name

Hdfc made me submit all documents, including aadhaar, pan card and passport but then refused to open an account citing an internal rule that savings account holders must have a last name.

This is ridiculous because i have all the documents in my first name only.
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HDFC Bank customer support has been notified about the posted complaint.
 
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Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete address of the Branch along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. Visit here https://bit.ly/2Hqff0y for help with branch address.

-Anay
HDFC Bank Customer Assistance
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please write to grievance.[protected]@hdfcbank.com to share details of your issue. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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