HDFC Bank — Hdfc smart buy - no refund provided for their faulty email

Saumya Poddar

from Mumbai, Maharashtra

Apr 13, 2016

Address: Mumbai City, Maharashtra, 400093

Website: offers.smartbuy.hdfcbank.com

Made booking for return flight using hdfc smartbuy offer with goibibo on 14th of march 2016 and got a failure notification email saying that money will be refunded. On which i made my bookings using another website. After which i get confirmation mail suddenly from the hdfc smartbuy collborated with goibibo bookings. On which i contacted them asking for cancellation and full refund of money becuase of faulty email.
After 25 days of continuous follow up they send an email that you need to contact goibibo for this.

Really? No value for customer's hard earned money and time. Trash service.

Need my refund immediately.

Query reference number for this correspondence is [protected]
Booking id - tuaj6wzlx

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 20, 2016

Verified Support

Dear Saumya,

I have taken note of your comments and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance