I purchased a 3d policy from hdfc life, in the month of june 2017.
I had been quoted a amount which was to be paid in advance (03 premiums in advance). Which i did. Filled all the relevant information as asked in the form.
I was waiting for the reply for the policy, hoping to get a policy number and further the policy copy.
However, till the end of july 2017 nothing happened. And suddenly one day i got a call from the hdfc that i need to undergo a medical examination.
I said. ' fine, tell me where to... '.
Tp which i was asked to visit the apollo clininc in nashik and get the examination done.
I visited the said clinic and underwent all the tests prescribed for me.
Again waited for the policy to be issued. Again after @ a month or so, with repeated telephones and emails, one fine day i got a call from a lady simran, stating that my policy has been uprated and i need to pay some amount for getting through.
Date - 17 august 2017
I replied her on email, which is as under :
Dear simran singh,
Further to your email and my telephonic discussion with a couple of executives, i understand that that
There is a change in the premium amount of my desired term plan policy of hdfc standard life.
I would like to ahead for the revised rates and arrange to pay the balance due also.
I request you to please share me my medical tests results which would help me for necessary actions to
Shape up my health and take precautions in future too.
Hence please arrange to share me my medical and laboratory tests results of apollo clinic.
To this... There is no action from hdfc, but very funny to say, i kept getting numerous calls from the executives reminding me to pay the remaining amount and start the policy.
So, i was forced to write the emails as under:
(Top one is the latest communication)
Gentle reminder...
Awaiting the medical report from your team, as committed by you.
Regards,
Dharmraj anap
Cell : +91 [protected]
From: [protected]@hdfclife.com [mailto:[protected]@hdfclife.com]
Sent: tuesday, september 19, 2017 3:10 pm
To: anap dharmraj
Cc: [protected]@hdfclife.com; [protected]@rediffmail.com; [protected]@hdfclife.in; [protected]@hdfclife.com; [protected]@hdfclife.com; [protected]@hdfclife.com
Subject: #business#re: application no:[protected], hdfc life! Hdfc life191120
Sir,
Please accept our sincere apologies for the inconvenience caused to you.
We have forwarded your request to our medical team for sharing the reports with you and it will be shared at earliest.
With regards?
Aniket lawate | ecommerce & digital marketing operations| hdfc life
Hdfc standard life insurance co. Ltd., 14th floor, lodha excelus,
Apollo mills compound, n. M. Joshi road, mahalaxmi, mumbai - 400011
Excellence| people engagement | integrity | customer centricity | collaboration
From: anap dharmraj
To: "[protected]@hdfclife.in", "[protected]@hdfclife.com", "[protected]@hdfclife.com",
Cc: "[protected]@hdfclife.com", "[protected]@hdfclife.com", "[protected]@hdfclife.com", "[protected]@rediffmail.com"
Date: 18/09/17 06:04 pm
Subject: re: application no:[protected], hdfc life! Hdfc life191120
Dear team,
I have been contacting hdfc life repeatedly for getting my term insurance policy done.
However, there is no positive response from any of the staff of hdfc, but every time i get one mechanized auto reply:
“we apologize for the inconvenience caused.
This is with reference to your e-mail communication, we are coordinating with the concerned team. Please allow us some time while we get back to you with a proper solution.”
But practically no one seems to be interested in actually resolving the issue with my policy application.
This is my last request to all the seniors mentioned in the escalation matrix.
Hope i would get a positive reply and my queries are resolved...
Thanking you in advance
Regards,
Dharmraj anap
Mahindra institute of learning excellence (Mile),
Near mahindra engine plant,
Mouje talegaon, tal. Igatpuri,
Dist. Nashik – pin : 422403
Cell number : +91 [protected]
Token number : 23146629
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: wednesday, september 6, 2017 6:38 pm
To: [protected]@hdfclife.in; [protected]@hdfclife.com; [protected]@hdfclife.com
Cc: anap dharmraj
Subject: fw: application no:[protected], hdfc life! Hdfc life191120
Dear team,
Please reply me positively.
I'm still waiting for the copy of report of medical checkup issued by apollo clinic.
It will make the things move faster and fulfill the policy formalities.
Awaiting a early revert from your side.
Thanking you,
Regards,
Dharmraj v. Anap
+91 [protected]
— disclaimer — the contents of this e-mail (Including the contents of the enclosure/ (S) or attachment/ (S) if any) are privileged and confidential material of mahindra and mahindra limited (M&m) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/ (S). If this e-mail (Including the enclosure/ (S) or attachment/ (S) if any) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this e-mail message (Including the enclosure/ (S) or attachment/ (S) if any) are those of the individual sender. —
— message from dharmraj anap on wed, 6 sep 2017 13:07:44 +0000 —
To:
"[protected]@hdfclife.in", "[protected]@hdfclife.com", "[protected]@hdfclife.com"
Cc:
Anap dharmraj
Subject:
Fw: application no:[protected], hdfc life! Hdfc life191120
Dear team,
Please reply me positively.
I'm still waiting for the copy of report of medical checkup issued by apollo clinic.
It will make the things move faster and fulfill the policy formalities.
Awaiting a early revert from your side.
Thanking you,
Regards,
Dharmraj v. Anap
+91 [protected]
— message from dharmraj anap on unknown —
To:
Subject:
Re: application no:[protected], hdfc life! Hdfc life191120
Dear pawan,
My registered email address is [protected]@rediffmail.com.
Till today, i haven't received the said medical report.
Request you to please check and confirm if the report is forwarded to correct address.
Regards,
Dharmraj v. Anap
+91 [protected]
From: "hdfc life"[protected]@hdfclife.in
Sent:mon, 28 aug 2017 17:02:05 +0530
To: [protected]@rediffmail.com
Subject: re: re: application no:[protected], hdfc life! Hdfc life191120
Dear mr. Anap,
Greetings from hdfc life!
This is with reference to your e-mail communication, we would like to inform you that as per revert received from our concerned team that we have share the medical reports to your registered email id.
We hope to have addressed your query,
We assure you the best of our services always.
For any further queries/clarifications, write us on [protected]@hdfclife. Inor call on[protected].
Warm regards,
Pawan pardeshi
Online query team-hdfc life
Hdfc standard life insurance company limited.in partnership with standard life. Regn no.101
Regd off: on-line service desk, 11th floor, lodha excelus, apollo mills compound, n. M. Joshi marg, mahalaxmi, mumbai - 400011, india.
On sat, 19 aug at 6:12 pm, hdfc life wrote:
Dear mr. Anap,
Greetings from hdfc life!
This is with reference to your e-mail communication, we have noted your request for medical reports.
Kindly allow us some time while we get back to you with proper solution.
For any further queries/clarifications, write us on [protected]@hdfclife. Inor call on[protected].
Warm regards,
Pawan pardeshi
Online query team-hdfc life
Hdfc standard life insurance company limited.in partnership with standard life. Regn no.101
Regd off: on-line service desk, 11th floor, lodha excelus, apollo mills compound, n. M. Joshi marg, mahalaxmi, mumbai - 400011, india.
On thu, 17 aug at 3:13 pm, d_anap wrote:
Dear simran singh,
further to your email and my telephonic discussion with a couple of executives, i understand that that
there is a change in the premium amount of my desired term plan policy of hdfc standard life.
i would like to ahead for the revised rates and arrange to pay the balance due also.
i request you to please share me my medical tests results which would help me for necessary actions to
shape up my health tand take precautions in future too.
hence please arrange to share me my medical and laboratory tests results of apollo clinic.
thanking you,
regards,
dharmraj v. Anap
+91 [protected]
191120:281816
— message from dharmraj anap on thu, 17 aug 2017 09:43:41 +0000 —
To:
"[protected]@hdfclife.in"
Cc:
Anap dharmraj
Subject:
Re: application no:[protected], hdfc life!
Dear simran singh,
Further to your email and my telephonic discussion with a couple of executives, i understand that that
There is a change in the premium amount of my desired term plan policy of hdfc standard life.
I would like to ahead for the revised rates and arrange to pay the balance due also.
I request you to please share me my medical tests results which would help me for necessary actions to
Shape up my health tand take precautions in future too.
Hence please arrange to share me my medical and laboratory tests results of apollo clinic.
Thanking you,
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