[Resolved] HDFC Bank — hdfc visa card-excess payment done not reverted

trait

from Thiruvananthapuram, Kerala

Sep 22, 2017

Address: Kollam, Kerala, 691003

I, subhash. M. R., on 08/09/2017, remitted my telephone bill for my reliance no.[protected] using my hdfc visa card ending 4213. By mistake i have
Entered rs.3382/- instead of 338.20. I have paid rs.3, 044/- extra. Immediately
I have informed hdfc customer care. They told me that they will call me within
72 hrs after confirming with the merchant for reverting the extra payment.
But nobody called me nor did revert the extra amount. Pls do the needful.

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Nov 14, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

HDFC Bank Customer Care's response Dear Subhash,

I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance