[Resolved]  HDFC Bank — Hold my salary without informing. But now unable to pay the personal loan and credit card payments.

Address: Hyderabad, Andhra Pradesh, 500017

Hi team,

I have hdfc credit card limit is 60000. Some personal medical emergency i used the card but unable to make the payment as my bad situations. I plan to make the payment as partial. My salary account is in hdfc at jun 1st without informing credit card team hold my salary but they aren't debet the payment.

I called customer service representative i requested many times they added 10000 interest to card i said debet that amount and release the remaining amount but no one is not responding.
Now i am unable to pay the my personal loan same in hdfc bank they added 6000 interest for 10 days emi amount is 20000 actually i have to pay.

Now they hold my amount and adding the interest to credit card as well as personal loan.
I went my account branch i requested to now i am unable to make the total payment please convert it into emi they said that that's not possible.

Now they are adding day by day more interest and putting​ more burden and more pressure.

I paid 10000 as minimum amount but they are not release the amount kept on hold.
Please bring me out i will pay that amount as emi.
Reach me [protected].
Account no - [protected]

Thanks
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Jul 19, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2017
HDFC Bank Customer Care's response
Dear Customer,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Anay
HDFC Bank Customer Assistance
 
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