HDFC Bank — Home loan bt

Address: Ghaziabad, Uttar Pradesh, 201004

Very poor response and act of hdfc bank.

Dear sir/madam,
I was approached by annu (A representative of hdfc home loan) in the month of feb 16 regarding bt of my existing home loan with indiabulls, with the offer of no process fee if bt filed before 29 feb.
Mr ritesh (Another representative of hdfc home loan) came to me for filling up application form and collect required documents. Most of the required docs were provided by me right then and later as and when asked by him. I mailed to indiabulls for the list of docs and on 26 feb 16 i got a response that they would provide it within 28 working days on my email id.
Somehow, my bt was filed before 29 feb only (Application no:[protected] with the following promises:
(A) no processing fee
(B) reduced roi ie. 9.5% fm existing 9.8%
(C) bt with removal of my brother’s name fm home loan who is a co-applicant.
(D) completing bt process within 10 working days.
By this time annu assured that she will fetch ‘list of documents’ fm indiabulls. So i don’t need to worry for it. Therefore i didn’t follow-up with indiabulls. Same was conveyed to ritesh too.
Later ritesh denied the remove my brother’s name now. He told that it would be removed after bt that too after a fee of rs 2500/- approx. It was contradictory, annoying and irritating but having no other option i agreed to it.
It was getting delayed so on 17 apr i mailed to kalyani (Another representative of hdfc home loan) to update me about the progress of my bt.
On 19 april ritesh called me and told that i have not provided the list of documents. I replied him that annu was to collect it fm indiabulls. He should ask her about it. He told that i have to go to indiabulls branch and submit a written application to issue the list of documents. I expressed him my unability to go to indiabulls now due to my job and asked him to wait for 3-4 days. I asked him why didn’t he tell me earlier and now informing me to do this after my query mail for updation of bt status. He cut the call abruptly and rudely between the conversations. I tried to call him but he didn’t respond.
Suddenly in evening i received a very rude and unexpected mail fm kalyani that my bt home loan application has been closed due to non completion of docs from my end. She attached pf the pf refund form. There was no prior intimation or warning to me. Neither i submitted any such request to anyone. I spoke to annu regarding this but she was not aware of it and was surprised that before closing she could have been intimated as it was her case.
It seems that there is no co-ordination among executives of hdfc. They are so rude that they cut the calls with customer before concluding the conversation and close the files without intimation/warning to customer or concerned executive.