HDFC Bank — Home loan process

Address: vadapalani branch

I have applied for a home loan with the top up loan on may 2, 2020, for transferring my existing loan to hdfc. The processing fee and all the documents are submitted as on time. the credit appraiser takes 3.5 months to approve my loan even though i have submitted all the documents. There is no proper information received by the credit appraiser who is very lazy to process the home. Suddenly one day i have called her and that she is told that i and my mother having a gold loan so your loan cannot be processed and instructed me to close the loan.in three days of time, i have closed the loan and submitted the copy of closure to all the officials involved in my loan process credit appraiser, sales executive, and manager. But she has taken one month and again asked me to submit all documents again. Meanwhile in the month, july sales executive said that your loan will be approved you need to submit the legal documents. But it has taken three months.

After that my loan is provided to the legal appraiser and at this time also they have asked to submit the document again. But i received the email on[protected] all the documents are pending. Still, now i have not received any proper information from the bank side. I have sent the mail to tamilnadu nodal officer also but he is not responding to email also. While trying to call him the number they provided is switched off or not reachable[protected]. I have paid totally rs.35, 000 for all the document purposes including mod, patta, recent ec, home document copy, and processing fee. I have requested the higher officials from the bank side to look at this issue and do the needful. If the home loan will not be approved means i request you to return the money i have provided to process.