HDFC Bank — Horrible customer service

The customer service of HDFC bank is horrible.

I am holding an account with HDFC bank, on 2nd November 2020 I tries to withdraw Rs 10, 000 from one of Axis Bank ATM's in Bangalore.
The shutter of the ATM cash disperse slot opened twice, but did not disperse any cash. But my HDFC account got debited for Rs 10, 000.
The same day I reached out to HDFC Branch in HBR Layout and registered a complain. I visited the Branch again on 4th November 2020 to enquire about the complain, they did not take any action.
Hence I called HDFC customer and informed them about the ATM Dispute. After Following it up with the customer multiple times on 14th November 2020 they informed that Axis Bank has informed that the Cash was dispersed. But I did not get the cash from Axis Bank ATM, the cash dispersing shutter of ATM machine opened twice but did not disperse any cash. I am not sure where the cash went.

I have bean writing to [protected]@hdfcbank.com, no response.

I want to know where the Money went