[Resolved] HDFC Bank — i am complaining about the direct deduction from my hdfc account claiming to be credit card payment without any prior intimation to me

Aditi2792

from Jammu, Jammu and Kashmir

Sep 23, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Credit card collection department

This is really sad and disappointing. I always trusted hdfc as a bank and that’s the reason i started using credit card of yours but u have failed miserably. You guys have deducted 16k rs from my account claiming it to be credit card payment and i have no clue about it. Is this not ur duty to atleast inform the customer about the same. I am regretting my decision of choosing hdfc over another bank.
You got to resolve this or else i will seek judicial help to get it done.
My email id is aditi. [protected]@gmail.com

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Oct 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account no., card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance