[Resolved]  HDFC Bank — i transferred money from payzapp to hdfc, sbi. but amount not credited

Address: 560072

Website: Payzapp

Hi payzapp team,
Yours is the worst customer care service i have ever experienced.

I tried to do three transactions of sending money to bank on 23rd.

Two transactions showed success to sbi
(Transaction ids,
[protected]np87xi5
[protected]wv51cx4).

And other one failed to hdfc.
(Transaction id[protected]yh16ob1)

But all three of them did not credit any amount to beneficiary account. But amount got deducted from payzapp wallet. I complained thru payzapp app. Reply came to wait for 5 working days.

I am worried now as 5 working days have already been passed. Still no response from payzapp. And everytime payzapp cutomer care number is either busy/disconnected without any response.

How a customer should feel if the money got deducted. And there is no proper way to easily connect to the customer care.

Following is the reply i got when i submitted a cimplaint to payzapp thru app.

—
Subject:
Re:'ticket=075-188' feedback for payzapp for 3.02.01.11

Dear customer,

Thank you for writing to us.

This is a system-generated response to acknowledge receipt of your e-mail. Our customer service executives will respond to your queries within 24 hours.

Please note:-
Cashback will be posted to the wallet in 5 working days from the date of transaction for mobile recharge, book my show.

For transaction failures / cancellations the amount will be refunded to the source account within 5 working days from the date of transaction, except for mvisa where the refund will be posted to the wallet.

In case you have not received the funds back in 5 working days across any transactions, we request you to raise a chargeback with your issuing banks branch or phonebanking.

In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

We assure you the best of our services at all times.

Thank you
Regards,
Hdfc bank payzapp team
Payzapp toll free : [protected]
Payzapp email support : [protected]@payzapp.in
—

Last line was funny "we assure you the best of our services at all times."
Is this the best service?

Payzapp... Where are you?

My registered ph number:[protected]

Regards,
Santhosh