[Resolved] HDFC Bank — Illegal money deduction by hdfc bank

JayChatur

Oct 13, 2020

Address: bamunara Purbachal, vill+po: bamunara, Durgapur-713212

My name is Indrakala have been charged Rs.1899 on my HDFC Credit Card on[protected] without my permission. I want to cancel the unauthorized plan against my Card.

I have raised the same complaint since last year and I have raised request for refund process for concern period. And your team given the commitment for the refund process as well for deactivation, but it have resolved the issue with refund nor deactivation.

This year also i have faced the same issue and was an amount of rs 1299 got deducted from my account without my concern or prior knowledge. With dissatisfaction of your service and policies. Because of this reason i would like to cancel the account with you bank and refer to others.

Before cancellation i would like to have the refund for the year 2019 & 2020. If this have been done i will continue with your service.

Credit Card : HDFC - Ending with 9578
CONTACT NO: [protected]
Amount Charged : Rs.1899 + 1299

Please need immediate resolution and effective action...

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Aug 7, 2021

Complaint marked as Resolved

Verified Support

Oct 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We regret the fact that you have had cause for complaint and we apologize for the inconvenience caused to you. We assure you that it is our endeavor to consistently deliver quality services at all times for our esteemed customers like you.

We treasure your relationship with the Bank, and look forward to a long and continued patronage.

Our team will respond to you in 5 working days on your registered email id.

-Nadia

HDFC Bank Customer Assistance