[Resolved] HDFC Bank — illegal transactions on my savings account

SP90

from Chennai, Tamil Nadu

Oct 27, 2017

Address: Chennai, Tamil Nadu

First of all i work in a reputed it sector in security and compliance dept. So, i very well can feel that the hdfc's security infrastructure is not that secure at all. There were a few transactions on my account from mutual funds, which were unauthorized by me recently due to signature mismatch in cheques. If they can process a cheque with an invalid signature, anyone can forge their signaures and even documents and hdfc wont care about it. They are just trying to make people believe they are edgy but not truly. Despite various phone calls and emails, hdfc is pretty unresponsive and cannot comprehend the weight of this issue. I would strongly recommend people not to use hdfc as their savings account if you are really concerned about the security.

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Nov 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, date/amount of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Nov 03, 2017

Updated by SP90 I sent everything as mentioned above. The funny part is no one even cared to call me and clarify and straight away went for resolution as if they are smart. The ### ( i am not sorry for using this word, because that is what she is ) who emailed me with resolution just mentioned " the transaction was done for a Mutual fund ". DAMN IT THAT IS MY PROBLEM, HDFC HAS PROCESSED AN ILLEGAL CHEQUE.