[Resolved] HDFC Bank — I'm complaining about I want to close my hdfc cc

rajasekharareddy

from Bengaluru, Karnataka

Sep 5, 2017

Address: 600018

Hi... This is rajasekharareddy. K with credit card no [protected] have already called customers care and blocked my card and broke the card into 4 pieces but still iam receiving the bills instead iam not having credit card also and no single usage also. I request hdfc to stop the billings and no bill should be despatched and pls close my card

Thanking u,

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Oct 7, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

HDFC Bank Customer Care's response Dear Rajasekhara,

We would like to clarify that your card ending 1754 was hotlisted. As per your request on April 24, 2017 and a new card ending 3152 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number. Accordingly, statement was sent to you as there was an outstanding on the card account. We request you to reconsider your decision and provide us with more opportunities to serve you. In the event, you still wish to cancel the credit card, we request you to forward us a duly signed letter to the below mentioned address for us to do the needful. Upon closure, fee billed to the card acccount will be reversed.
HDFC Bank Cards Division
No.8, Lattice Bridge Road
Thiruvanmiyur
Chennai – 600 041.

-Bejoy
HDFC Bank Customer Assistance