HDFC Bank — Imps fund transfer-timed out, money debited, no refund

Address: Mumbai

I have an SB A/C ([protected]) in HDFC BANK and I have transferred Rs 30000/- using IMPS on 1st October 2020 at around 5.30 PM to UBI SB A/C. The IMPS Ref No[protected]. Amount debited from a/c but not yet credited to the recipient. I got a message that it timed OUT and status shows in my Netbanking as Transaction Initiated. .Either initiate the Transaction or refund the money into the account. Please Look into this issue and resolve it as soon as possible.

From
Anisha Barman
Kolkata, WB