[Resolved]  HDFC Bank — imps transaction debited but not credited to beneficiary account

Address: 400708

Date - 14/11/2017 i have done 7500 imps transaction to one of my friend account which is in punjab national bank. On the same day transaction status showing processor down.
Date -15/11/2017 due to emergency i have done one more transaction of same amount with same account on 15/11/2017 on that day transaction get successfully completed.
But 14-nov-2017 transaction amount still not get credited to my account or beneficiary.
When i raised concern for this, in that hdfc bank says that on 15-nov-2017 amount got credited to beneficiary account, but beneficiary says that amount not get credited to his account.
Please provide feedback from pnb bank that amount get credited or not.

Please find below transaction number :
Rrn reference number:
[protected]
User reference number:
[protected]

Phone banking complaint number : mumc[protected]

Please suggest what need to do in this case.
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Dec 29, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2017
HDFC Bank Customer Care's response
Dear Customer,

As per our records, the said transaction has been processed successfully and credited to beneficiary account. If beneficiary denies receipt of funds, please share the beneficiary account statement with us on [protected]@hdfcbank.com for further investigation

-Manoj
HDFC Bank Customer Assistance
 
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