[Resolved] HDFC Bank — IMPS Transaction failed..Status Processor down..Money debited but credited to Beneficiary

Dhivagar Rajaram

Jul 8, 2017

Address: 560037

Website: Hdfcbank

IMPS Transaction details :

RRN Reference number: [protected]
User Reference number: [protected]
AMount Rs 20000

Transaction was not successful. got a sms that transaction timed out.
checked status in netbanking and it shows processor down.

Neither money is credited back to my account nor credited to beneficiary.

Please help me getting my money back

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Aug 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

HDFC Bank Customer Care's response Dear Customer,
The said transaction is timed out transaction in which the funds will be received by the beneficiary in 2 working days. If the funds are still not received by beneficiary party, please share the beneficiary account statement on [protected]@hdfcbank.com from transaction date till date for further investigation. Please note the ref ID: TTU[protected] in the subject line.

-Anay
HDFC Bank Assistance