[Resolved] HDFC Bank — IMPS Transaction not credited to beneficiary account

Sunil@Pandit

from Mumbai, Maharashtra

Apr 7, 2017

Address: 400097

Dear Sir/madam

Date : 09/03/2017
My HDFC Branch No. :[protected]
I'm transferred money (17K) to Mom SBI account via IMPS fund transfer.while I was checked in payment details payment status "Processor Down" . it's almost 1 month completed of transaction .

- Request for resolution : [protected]@hdfc.com, nitin.[protected]@hdfcbank.com and [protected]@hdfcbank.com, [protected]@hdfcbank.com also talk to customer care of HDFC and SBI Both

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May 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 07, 2017

Updated by Sunil@Pandit IMPS ref :[protected]
Cutomer id :66941671

Verified Support

Apr 10, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that you have written to the Principal Nodal Officer and will respond to you with e-mail reference number[protected].

-Bejoy
HDFC Bank Customer Assistance

Apr 11, 2017

Updated by Sunil@Pandit Dear Sir,

Yes, I'm written to PNO but there is no progress .I was send mail to Principal nodal officer 3 April but there is no response.
I have attached image of that respond mail.how much days to take process to get back my money. I'm really tired with your service last 30 days I'm just mailed and call to customer.This is your service fault and I requesting to get back my money in last 30 days. So I request once again for refund my money asap.