[Resolved]  HDFC Bank — incorrect debit card issuance fees charged

Address: Chennai, Tamil Nadu, 600006

I was using platinum debit card where the fees for the card is 885 including all the charges. I cancelled this debit card and applied for an lower grade which is business debit card and cost for that is 250 rupees. This, i have done based on the customer care executive suggestion. He mentioned through netbanking minimum card can be applied is business card. If you want still basic then you have to visit the branch.

Then i went to nearest bank to apply for an insta basic card and called customer care to cancel the 250 rupees business card request. They took the request and i got the confirmation call from them saying the card will not be delivered since the card request is cancelled. But they have delivered the platinum card and charged the debit card issuance fees as 885. I called customer care and raised a complaint chnc[protected].

They closed the complaint saying even if i downgrade the card through netbanking still they will send the upgraded card which is not mentioned anywhere.

Second issue is they have delivered the card even though they have accepted the card cancellation request.