[Resolved]  HDFC Bank — incorrect info / cheated

I am an nri and visited hdfc branch @jntu when i was in india in july for a dd. I was met by the investment manager and then said he has a good ul ip. I signed up for it without knowing that a medical test is required. They told me that medicals is required after i signed up and the money is deducated. I said i had to leave us in the next few days and i dont have time for it and i need my money back. They said i will receive an email for acknowledgement and if i deny the acknowledgement, i will receive the refund in couple of days. I havent receive the refund, i wrote to their customer service thrice but no response. Their phone numbers do not work from us. I chatted with an agent and she said i will have courier some documents to india to get it cancelled. This is cheating as the bank failed to disclose all the details required before getting a policy signed. Application #[protected]
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Sep 29, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2017
HDFC Life Customer Care's response
Hi, apologies for any inconvenience caused! Kindly email your request for cancellation of the aforesaid application to [protected]@hdfclife.com from the registered Email Id. It will be actioned further and the required response would be shared with you. Please do share the interaction Id with us here to track your email once the same is sent by you.
Verified Support
Aug 23, 2017
HDFC Life Customer Care's response
Hi, kindly ignore the above response. I am having a look into your issue and would share an update with you ASAP on the same.
Verified Support
Aug 29, 2017
HDFC Life Customer Care's response
Hi, I wish to inform you that your application has been cancelled by us in our records and further the refund amount is being processed. Soon, the refund amount would be received by you. -- Manish.
 
2 Comments

Comments

I have already sent the email and followed up twice with no response. I chatted with the customer service yesterday as well but no use. Interaction I'd:[protected]
HDFC Life Customer Care's response, Aug 24, 2017
Hi, it is being worked upon. Soon, the reply will be shared with you by us. -- Manish.
I am really shocked, wen offer me loan without internet for 10year.neha call me har phone number is [protected].she can convince me for lon on life policy. Wen force from me to meet face to face in hdfc branch in Ahmedabad. Then she is tall me i am fraud.?
HDFC Life Customer Care's response, Aug 26, 2017
Hi Satish, what is it about? Kindly elaborate for us to understand your point here or alternatively, we would recommend you to write to us at [email protected] from your registered Email Id incase you are the policy holder of any HDFC Life policy.

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