[Resolved] HDFC Bank — inst-alert chg inc gst

raj22638

from Kakinada, Andhra Pradesh

Feb 27, 2018

Address: 533001

Inst-alert chg inc gst, hdfc bank is charging and deducting 35.4/- in each quarter (Inst-alert chg inc gst jul-sep2017-mir[protected] and inst-alert chg inc gst oct-dec2017-mir[protected].. Would like to know the reason for deduction. And there is no intimation or justification from hdfc bank when discussed to hdfc support center.

Custmer id 72121701

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Mar 31, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

Effective 1st April 2013, customer's registered for InstaAlerts service with 'SMS' facility, would be charged as follows: Salary/Savings Account: Rs. 15/- per quarter Current Account: Rs. 25/- per quarter Additional Information: Customer's who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged. Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service. Customers who are not registered for InstaAlert service will continue to get these alerts free of charge. All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%.

-Anay
HDFC Bank Customer Assistance

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Comments

rafiq2010

from Mumbai, Maharashtra

May 2, 2019

Hi,

My account has been debited of rs 17.70 without any information "INST-ALERT CHG INC GST JAN-MAR2019-MIR[protected]" hdfc bank is charging and deducting 17.70/- in each quarter (INST-ALERT CHG INC GST JAN-MAR2019-MIR[protected] I am not getting a proper reason for the deduction. And there is no intimation or justification from the hdfc bank when discussed to the hdfc support center.

Very much disappointed by the service and support from such a brand name, I am going to discontinue this account asap.

Rafique Shaikh

VidyaT

from Bengaluru, Karnataka

Aug 1, 2019

Hi,
Even I am charged 17.70 every quarter.
What is the option to stop this InstaAlerts service with 'SMS' facility.
I checked from netbanking login, could not find anything to remove.
Please suggest.

Thanks

spee

Oct 17, 2019

First of all it is ridiculous to charge money for SMS alerts. HDFC bank should be ashamed. On top of that there is no way to disable the alerts online. And the customer supports sucks.

I have been charged with this charge several times. Please let us know how to stop this nonsense.

spee

Oct 17, 2019

Actually there is a "Insta Alerts" link on the top of the page when you login into online account. You will be able to change or disable alerts. Still I think the bank should not be charging anything for this kind of service. They are just Greedy !!