HDFC Bank — Insta Jumbo Loan

I've applied for an Insta Jumbo loan online and it's processed on 8th of Dec. 2020, I got loan amortization schedule ([protected]) and 1st emi statement also but till now I've not received the loan amount. As I don't have account in HDFC so it should be Demand Draft that they've to send but there is no information about DD whether it send or not. Customer Care no. I've already tried so many times if I connect to loan department then they say plz contact credit card department and under credit card there is no option of query regarding this type of loan so it's going round and round only. Don't know whom to contact and why should I pay emi for the amount that I've not received yet..