[Resolved] HDFC Bank — insta loan with credit card

Rony Das

from Delhi, Delhi

Address:

infosys ltd, Mysore, Karnataka, 570027

Hi,

On saturday i got a call from hdfc bank that they are will to give insta loan amount of rs 34000 with the interest rate of 1.5% against my credit card. I agreed to it and i got confirmation msg also which mentioned interest rate of 1.6% for 12 emi.
How ever i didnt get the amount also 600 rs is deducted from my credit card as processing fees. Also i went to the insta loan section and found loan is disbursed and with interest rate 19.20.
Could please tell whats going on??? Why bank is lying and why they didnt tell about the processing fees. And why i didnt receive the amount???
Please fix the issue.

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Nov 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the below URL.https://bit.ly/2wwwruX.

-Nadia
HDFC Bank Customer Assistance