HDFC Bank — instead of failed transaction, amount debited from hdfc food plus card and not yet refunded

I have swiped my HDFC food card on 20-SEP-2019 at DMART, Rs. 1400/- has debited from card but transaction was failed and not yet refunded.

email : [protected]@teksystems.com
Company : TEKSystems
Card(lat 4 digits) : 4226

Note: Contacted the HDFC Customer Care several times, No response from the team as no one is picking the phone although i selected the food card plus option in IVR.
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