[Resolved] HDFC Bank — insurance amount levied even I didn't wanted and extra pf than told on call.

Vinod Raje

Nov 24, 2017

Address: Pune, Maharashtra, 411006

Website: hdfcbank.net

I applied Personal loan for Rs. 4, 00, 000 to pre-closer the existing load and get new one with processing fee 1.0%. I asked HDFC Loan not to include insurance and they agreed. But still insurance Rs.4707 is deducted. The deduction should be only 1.0% processing fee i.e is Rs. 3000 (on total amount after deduciton) and the amount I should receive is Rs. 295400. But I received RS.291043. Please deposit the remaining extra deducted amount to my account.
This is disappointing even after mentioning not to include insurance and HDFC employees agreed for no insurance. Also I was informed about the processing fee as 1% but levied 1.25% in actual.

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Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Loan account details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance"

Nov 28, 2017

Updated by Vinod Raje Thanks.. sending you separate mail