[Resolved] HDFC Bank — Interest levied for the ecs expiry which has to be taken care by bank

chahuak1

from Bengaluru, Karnataka

Jul 11, 2017

Address: 500049

Website: www.hdfcbank.com

I have personal loan with hdfc for which i had provided cheques for direct payment from my sbi account. After 42 emi's were paid i noticed that the emi was not deducted from my account and reached out to customer care to check on the issue. I was told that the cheque was bounced due to ecs expiry for which hdfc has sent a form to sbi and was in pending from sbi. As a customer how am i responsible when hdfc made a delay in getting the ecs clearance. I didn't even receive any email notification on the cheque bounce. Customer care officer told that text message as well as email will be sent to customer. As i'm in us i don't have access to mobile alerts where i completely rely on email and i didn't receive any notification. The same thing has happened earlier for which i had to pay an extra amount. Why should i keep on doing it when there is no mistake from my end.

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Aug 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jul 11, 2017

Updated by chahuak1 I was told by Customer care agent to check with SBI on why ecs request submitted by HDFC is still in Pending state.How am i supposed to check on the status of a request which was not submitted by me.Why the hell should i do it.IS there any term in Terms&Conditions of loan that states it.Please share if there is any clause like that.

Verified Support

Jul 13, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, loan details, charges details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance